Improving health care access for all Ghanaians
CHAG Strengthens Professional Capacity through CPD-Accredited Protocol and Events Management Training
Practical training equips CHAG health leaders and administrators with skills in protocol, events management and stakeholder engagement.
The Christian Health Association of Ghana (CHAG) has strengthened the professional capacity of health managers, administrators and other key personnel through a one-day Continuing Professional Development (CPD)-accredited training on Practical Protocol and Events Management.
The training was held on Wednesday, 9 September 2026, at the Assemblies of God Church Headquarters, Osu–Accra, bringing together Church Health Directors, Coordinators, Hospital Administrators, Medical Superintendents, Nurse Managers, Administrative Managers and other professionals whose responsibilities include stakeholder engagement and the planning and management of institutional events.
Building Skills for Professional Engagement
The training formed part of CHAG’s ongoing commitment to continuous professional development, institutional capacity strengthening and excellence in healthcare management.
Designed as a practical and interactive programme, the training focused on strengthening participants’ ability to manage official engagements, coordinate events, observe appropriate protocol and communicate effectively with stakeholders.
Opening the programme, Dr. James Duah, Deputy Executive Director of CHAG, underscored the importance of equipping professionals with the skills required to effectively represent their institutions at official functions and stakeholder engagements.
In his welcome address, Dr. Peter K. Yeboah, Executive Director of CHAG, emphasized the importance of professionalism, structured communication and effective stakeholder engagement in advancing CHAG’s mission and strengthening relationships with its partners and stakeholders.
Expert Facilitation by Kafui Dey
The training was facilitated by renowned Ghanaian broadcaster, Master of Ceremonies, communication expert, public speaking coach and author, Mr. Kafui Dey.
Drawing on his extensive experience in broadcasting, events management and public communication, Mr. Dey delivered practical sessions designed to help participants understand both the principles and application of effective protocol.
Key areas covered included:
Understanding Protocol, the Event Planning Cycle, Stakeholder Management: Roles and Responsibilities, Crisis Handling and Etiquette, VIP Arrival and Reception Management, Seating Arrangements and Protocol, Event Budgeting and Resource Allocation, Post-Event Evaluation, Documentation and Reporting.
The sessions went beyond conventional classroom presentations. Participants engaged in group exercises; role plays and practical simulations that enabled them to apply the concepts to realistic event-management situations.
These activities included exercises on seating arrangements, budget allocation, VIP arrival management, crisis response, communication under pressure and post-event evaluation.
Learning Through Practical Experience
A key feature of the training was its emphasis on learning by doing.
Participants were presented with scenarios that reflected situations they could encounter in their respective institutions. They worked collaboratively to identify appropriate responses, make decisions and manage potential challenges while maintaining professionalism and proper protocol.
The approach provided participants with an opportunity to connect the training content to their day-to-day responsibilities and to strengthen their confidence in managing high-level events and stakeholder engagements.
Participants Welcome the Training
Participants expressed appreciation for the relevance and practical nature of the programme, describing the training as timely, engaging and useful to their professional responsibilities.
They noted that the sessions provided valuable insights into the finer details of event planning, stakeholder coordination, communication and protocol, while also enhancing their confidence to manage official engagements more effectively.
The practical exercises and simulations were particularly appreciated for providing an opportunity to test and apply the knowledge gained during the training.
Strengthening CHAG’s Culture of Continuous Learning
In his closing remarks, Mr. Kafui Dey commended CHAG for its commitment to continuous professional development and capacity building.
The programme concluded with group photographs and a renewed commitment from participants to apply the knowledge and skills gained in their respective institutions.
The training reflects CHAG’s broader commitment to developing a competent, confident and professional workforce capable of effectively representing its member institutions and building productive relationships with stakeholders across Ghana’s healthcare sector.
Through targeted professional development initiatives, CHAG continues to invest in the people and systems that support its mission of strengthening faith-based healthcare delivery in Ghana.
Source: Rachel Pinto